ChatGPT, as of early 2026, can significantly streamline the creation and maintenance of your website’s Frequently Asked Questions (FAQ) page by generating human-quality answers to common customer queries, based on information you provide.
- Automated Content Generation: Current systems include the ability to input your product details, service descriptions, and common customer support tickets, and ChatGPT will draft comprehensive FAQ answers.
- Tone Personalisation: ChatGPT now features advanced tone controls, allowing you to optimise the language to match your brand voice – crucial for maintaining consistency across your online presence.
- Multilingual Support: Easily translate FAQs into multiple languages, catering to Australia’s diverse customer base.
- SEO Optimisation: ChatGPT can incorporate relevant keywords into FAQ answers, improving your website’s search engine ranking for common questions.
In 2026, Australian businesses must also consider compliance with the Australian Consumer Law when crafting FAQ content. ChatGPT can assist in ensuring answers are accurate and don’t mislead customers regarding warranties, refunds, or consumer rights. It’s important to review all generated content for legal accuracy before publishing, and to regularly update FAQs to reflect changes in legislation or your business practices.
Instead of navigating the technical complexities of prompt engineering, content review, and ensuring legal compliance, let ROI.com.au handle the entire process for you. We can take care of all this for you. Contact ROI Growth Agency today to discuss how we can create a high-performing FAQ page that boosts customer satisfaction and drives conversions.
