Agentic AI systems can plan, execute multiple steps, and act autonomously on your behalf. By 2025, 23% of organisations are already scaling these intelligent agents across their businesses.

Think of AI agents as autonomous assistants that don’t just answer questions but actually take action. Unlike traditional AI tools that require constant human oversight, agentic AI can complete entire workflows independently – from managing your calendar to processing invoices.

Major companies are deploying agents for HR tasks (resolving laptop issues, answering benefits questions), IT service desks, content creation, and even deep research. Workers at nearly 70% of Fortune 500 companies now use AI assistants like Microsoft 365 Copilot for daily tasks.

The technology works through enhanced memory, reasoning capabilities, and the ability to interact with multiple systems simultaneously. For instance, an agent could read an email, extract action items, schedule meetings, and send follow-ups – all without human intervention.

For Australian businesses, this means significant time savings and the ability to redirect staff to higher-value work. The key is starting with low-risk, structured tasks before expanding to more complex operations.